Luton Council is committed to protecting your privacy when you use our services.
We'll make sure we hold records about you (on paper and electronically) in a secure way, and we'll only make them available to those who have a right to see them.
If you want to know more about how the council keeps your data safe please see our main privacy statement on our Privacy notice page.
Reason for contacting us
Please download a copy of our complaints process here.
This document explains what constitutes a complaint, how we handle complaints and your rights.
Reading this will help you to decide if you wish to make a formal complaint, or whether you wish to take a less formal route by telling us about something we have failed to do, or not done to your satisfaction.
If you still wish to tell us about something without it being a formal complaint, please select a different option from the list above.
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